Privacy Policy
Last Updated: April 24, 2026
At LUCUMA FASHION HUB, accessible from https://lucumafashionhub.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by LUCUMA FASHION HUB and how we use it.
1. Information We Collect
We collect personal information that you provide to us when you register on the website, place an order, or contact us. This includes:
- Contact Information: Name, email address, phone number, and shipping/billing address.
- Payment Data: Transaction details required to process your orders through our payment gateways.
- Order Details: History of products purchased and interaction with our store.
2. How We Use Your Information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website.
- Process and ship your orders.
- Improve, personalize, and expand our website offerings.
- Communicate with you regarding your order status or support queries.
- Send you emails or SMS related to your transactions.
- Find and prevent fraud.
3. Data Protection and Security
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.
4. Cookies
LUCUMA FASHION HUB uses ‘cookies’ to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
5. Third-Party Services
We may employ third-party companies (such as shipping partners and payment gateways) to facilitate our service. These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
6. Consent for Returns & Exchanges
By using our website and providing your information, you acknowledge that you have read our Return and Exchange Policy, which strictly requires a mandatory opening video within 24 to 48 hours of delivery for any claims regarding damaged or incorrect products.
7. Grievance Officer
In accordance with the Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
- Name: LUCUMA FASHION HUB
- Address: UG-4 (UPPER GROUND), RAGHUVEER TRADE CENTRE, OPP. ASHIRWAD TEXTILE MARKET, SAROLI, SURAT – 395010
- Email: lucumafashionhub@gmail.com
- Phone: +91 92653 79124
- Support Hours: Mon-Sat (11:00 AM – 6:00 PM)
8. Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
